Jim Fino, Broker/Owner
My name is Jim Fino. I am the Broker/Owner of RE/MAX American Dream. About a year ago I had a visit from a sales rep from Premium Digital Office Solutions. They sell copiers and other office equipment. We discussed my current situation with another company. PDOS was able to offer me a better machine with better financing. They came within the week, removed my old copier and installed the new one. One of their techs came back to my office numerous times to make sure all of our computers were working in sync with the new copier. They even made special trips back to help the agents with their own personal laptops. Soon after we were running on all cylinders, the rep came in and asked how everything was. He, in turn, kept coming to the office every couple of weeks to monitor our machine and make sure everything was going well. Needless to say, this rep because a friend of mine.Flash forward a year, and I was having trouble with the old company. Trying to return the machine and finish my payoff. They were very hard to deal with and extremely unreasonable. PDOS took care of everything to make this situation as smooth as possible. They basically took the burden on themselves to clear everything up.I cannot say enough about this company! From the way they came into my office and made everything seamless to their follow up, tech support, and finally being there at the end when they really didn't have to be. You don't see this type of customer service anymore. Thank you PDOS and Managing Partner Alan Schwartz. You guys are the best!!!